Air France

a quien corresponda:

En días pasados emití unos boletos con la clave *CCGETA, a nombre de Barajas María del Rosario, los cuales se cancelaron y fueron pagados con tarjeta de crédito VI403707****097124. Se cancelaron oportunamente los boletos, pero el voucher quedó activo, por lo que pedimos que nos ayuden a cancelar dichos cargos ya que al pasajero le están llegando los cargos.

voucher 1

IMPORTE 29195.00

OPERACION 51956****

AUT 090351

TKT 057923****5680

FECHA 15 ABR

VOUCHER 2 1422.00

OPERACION 51956****

AUT 097413

TKT 057194****5570, 194********

Se trató de cancelar directamente con la institución bancaria, indicándonos que lo viéramos con ustedes.

Good day,
I've reported a stolen camera and lenses from my checked bag. I don't get any feedback on where we stand with this claim.

My reference number is C-1096****. I also reported the case at the South African Police Service at OR Thambo: Message from SAPS. Case registered on 2026-03-02 at OR TAMBO INTERN AIRP Station.

ref nr CAS 9/3/2026 - contact details: 011-970****. Do NOT reply to this SMS.

Taking our dog back to the [GEOGRAPHIC_DATA] from [GEOGRAPHIC_DATA]. Two employees wouldn't let our dog, who travels in a carriage, fly back to [GEOGRAPHIC_DATA] without us buying a larger crate.

An employee said the dog couldn't stand up or turn around. When we told them we would put her in the crate and they could see that she could stand up and turn around, they said no, they wouldn’t look at her in the crate! We had to buy a new one. The dog has previously flown to [GEOGRAPHIC_DATA] and returned to the [GEOGRAPHIC_DATA] in the crate we had.

Before we left the [GEOGRAPHIC_DATA], I called Air France to check on crate size for our dog and was told our crate was fine for her. She could stand up and turn around as required. It cost us $200 for a new larger crate.

I feel we were taken advantage of by those two employees. As soon as they saw us walk through the door, they jumped up and shouted, 'You can’t take the dog in that crate.' I think we were taken advantage of as elderly Americans.

Our travel through Paris CDG on November 29 was nothing short of a nightmare, caused by a combination of gross incompetence by CDG Border Police and complete abandonment by Air France.
At Border Police Counter 10, the officer handling our case did not know what a SOFA status was. She openly admitted this and spent nearly 40 minutes consulting colleagues and trying to escalate the situation.

This had nothing to do with long queues or passenger volumeit was SHEER IGNORANCE and INCOMPETENCE. Despite repeatedly informing them that our connecting Air France flight to Nuremberg departed at 15:55, there was zero urgency from the start.
Border Police officers themselves acknowledged the delay and assured us that Air France would rebook us once we cleared control. When we were finally releasedfar later than necessarywe were sent directly to the Air France helpdesk.
There, the Air France manager flatly refused to rebook us, denied responsibility, and offered no assistance whatsoever. When we attempted to return to Border Police superiors, officers dismissed us with theyll just say the same thing, handed us our passports, and walked awayleaving us stranded.
As a direct result, we were forced into a 13-hour reroute via Amsterdam, arriving completely exhausted and without proper rest.

A direct replacement flight would have cost over 2,000, which was not a viable option.
To add insult to injury, Air France later responded by falsely claiming we missed our flight due to long queues at immigration and denied any refund or compensationan outright misrepresentation of what occurred.
This experience showed zero accountability, zero coordination, and zero concern for passengers. If you are transiting through CDG, be warned: when things go wrong, you may be left completely on your own.
I strongly advise travelers to document everything and consider alternative hubs whenever possible.

Awaiting a commutation manager for a call back.

My claim was opened March 26, 2026 .

Spoke to Claims department person... on April 12, 21, and May 6.

2026.

I am told constantly that a communications department will contact me to resolve this matter.

Today May 6th i spoke with a person who was very rude and would not help me with a further contact with communication Department.

I am very frustrated and disappointed in the service with my claim.

the person I spoke today was very rude and not interested in helping me further.

I asked I would like to escalate this to a communications manager to have a call for this claim and status of this claim.

I greatly appreciated for someone to respond to this request.

Very upsetting because my experience on the flights were fantastic.. great service.

But unfortunately now this leaves a distaste of the Customer Service claims department.

Very Disappointed .

I booked a fully refundable ticket for my husband that was cancelled over the phone with an agent (because the website was down) when I booked a different flight. At the time, the agent credited our duo seats on the reservation we used because of the complexity of crediting for the cancelled flight.

(So Air France has a record on their side). We received boarding passes for the new flight, and In addition, we confirmed the cancelled and rebooked flight with an agent in the Air France lounge before the first flight because we noticed our seats weren't linked.
Once on the flight, the flight attendants asked us multiple times to confirm my husband's seat on the plane, which was *very awkward*. I again explained the possibility of Air France error in cancelling the first flight. They only seemed concerned about his seat although they had had plenty of time to confirm in their system because the flight was 3 hours late in departure.
Unfortunately it appears AirFrance did not properly cancel the original flight, and Insists that we took the cancelled the flight (despite sending copies of boarding passes showing the booking number and my receipt showing fully refundable tickets, 7 calls, 3 claims filed, and I have still not been reimbursed $1400 USD .

And did I mention I am a gold status member? Who has brought my family and team from never flying air france to being silver and gold status members?

Bad for business, all the way around. Air France, do better.

Complain about Air France. I've been calling them for almost 4 months since October 30, when I was supposed to receive a refund because my bags were delayed. For three days, I sent all my complete receipts to the reference. No response, that's frustrating, especially after months of chasing them.

I'm writing to formally complain about the unresolved refund and the delayed baggage claim that has been ongoing for nearly 4 months since October 10th. I have repeatedly contacted them and was told I was eligible for a refund due to the flight delay and delayed baggage. Numerous phone calls and follow-ups have made it clear that this has not been resolved; there has been no clear response or updates. I was instructed to submit all the required receipts, which I did promptly and in full. I also complained and submitted the receipt documentation along with the provided reference number as required. However, since I submitted everything, I have received no response, confirmation, or reimbursement.

I respectfully request an immediate update on the status of my claim.

Je suis extrêmement choqué par la manière dont jai été traité par les agents daccueil dAir France.

Javais mon billet dembarquement imprimé, et je voyageais uniquement avec un bagage cabine, donc je devais passer directement.

Pourtant, jai été intercepté et stoppé sans justification cohérente, dune manière que jai vécue comme une intimidation. On ma mis dans une situation humiliante, puis on ma forcé à retourner à lenregistrement, alors que tout était en règle.

Après plusieurs tentatives pour régler ça calmement, jai fini par être contraint de payer 70 pour seulement 5 kg, et denvoyer mon bagage en soute.

Cest honteux, surtout pour une compagnie nationale, et encore plus sur un long trajet.

Le plus grave, cest que jai vu plusieurs passagers avec des bagages très similaires au mien passer sans être arrêtés, notamment des personnes qui semblaient avoir une proximité évidente avec les agents (même profil, mêmes affinités, même groupe).

Pendant ce temps, moi jai été ciblé et traité comme si jétais en faute.

Honnêtement, cela donne limpression dun favoritisme et dun tri injuste selon les personnes, ce qui est inacceptable dans un aéroport et pour une compagnie comme Air France.

Aucune empathie, aucune écoute, aucune explication claire : uniquement une attitude froide, désagréable et méprisante.

Je considère cela comme une pure injustice.

Je déconseille fortement Air France. Pour ma part, il est hors de question que je reprenne cette compagnie une seconde fois.