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Contact Air France Customer Service

How to Reach a Person at Air France

Verified Contact Information

Toll-Free Number:

  • 1-800-237-2747
    Immediate Travel
Call Now
Send Message

Customer Service:

  • 1-800-210-6508
    Saphir Service
  • 1-800-872-3224
  • 1-212-830-4000
  • +3 397 001 9802

Claims:

  • 1-877-247-9247

Legal:

  • +3 396 939 3654

Customer Service:

contact.en.us@airfrance.fr
Return/ Cancelation Issues

Legal:

klmprivacyoffice@klm.com
Privacy Inquiries
mail.data.protection@airfrance.fr
Privacy Inquiries
mail.servicedeskus@airfrance.fr

Air France Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Air France Phone Number
1 (800) 237-2747
Average Hold Time
00:07:47
Average Calls duration
6 minutes
Most Popular Air France Email Address
contact.en.us@airfrance.fr
Air France Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Air France?

Most Popular Number:

(800) 237-2747
Immediate Travel
Total calls: 2 944 Issues resolved: 90 Last call: Jun 7, 2026

The Air France phone number, which you can use to contact the airline, is (800) 237-2747. This line is useful to resolve immediate travel inquiries. To connect with the dedicated specialist regarding Saphir service, call (800) 210-6508. For claims, dial (877) 247-9247. Other customer support inquiries can be resolved at (800) 872-3224, (212) 830-4000, or +3 (397) 001-9802. If you need to resolve legal-related matters, use the following Air France contact: +3 (396) 939-3654.

The Air France email address for return or cancellation issues is contact.en.us@airfrance.fr. If you need to resolve privacy policy issues, contact the company at mail.data.protection@airfrance.fr. Make your subject line as clear as possible. Also, include your six-character booking code, your full name as it appears on the ticket, and a clear summary of the request. If necessary, attach screenshots, photos, or other files. This information will expedite the communication process.

The Air France customer service team operates Monday through Friday from 9 a.m. to 6 p.m. local time. This is when you can resolve most inquiries by phone. Regarding written support, it is available 24/7. Responses in this case are typically received within 24–48 hours. We recommend that you confirm the company’s schedule, as it may be subject to change over time. You can do it by emailing or sending a message on one of the social media platforms.

Air France support is provided online via the “Contact us” page. To proceed, follow the “Contact us” hyperlink located in the bottom menu of the official company website. Select the relevant topic and click on the telephone number for immediate assistance. You can also contact Air France via one of the social media pages. To go to one of them at once, click on the appropriate social media icon in the bottom menu.

PissedConsumer Club

Contact Information

Air France Website:

Air France Help Center:

Corporate Office Address:

Air France
45, rue de Paris
Roissy, Ile-De-France 95747
France

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm

More contact details

Summary of Air France Customer Service Calls

4.4K TOTAL
CALLS
06:11 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Air France?

Request for Information Question:

  • “Submitting claim information”
  • “Booking information”
  • “Confirming booking”

Return/ Replace Question:

  • “My first flight was changed by AF then refunded but my return is non refundable”
  • “Reservation change”
  • “Flight change”

Activation/ Cancellation Question:

  • “My flight is canceled and need to rebook.”
  • “Canceled flight”
  • “They cancelled my seats”

Product/ Service Question:

  • “One of my suitcase got broken”
  • “My husband Flight from Paris to Amsterdam is the Late and he might not catch his Connection Flight from Amsterdam to Leed Bradford. What are his Options?”
  • “File a complaint”

Shipping and Delivery Question:

  • “Lost item and upgrade”
  • “Urgent baggage delivery”
  • “Delay”

Refund Question:

  • “Refund”
  • “Refund following a deceased customer”
  • “Refund information”

Payments and Charges Question:

  • “SAME PERSONE, SAME AIR FLIGHT BILLED TWICE.”
  • “Seat Ticket reimbursement”
  • “Ticket payment”

Account Question:

  • “Airline refused flight for a family member”
  • “Cannot log into my flying blue account.”
  • “Identify suspicious email”

Staff Question:

  • “Traveling with service animals”
  • “Customer service”
  • “Staff reservation confirmation”

Website/ Application Question:

  • “Book seats. Get my app working”
  • “Seat assignments. Your app doesn't have my flight info”
  • “Booking is not on website”

Cards Question:

  • “My credit card is being declined online”
  • “Lost Green Card lost by Air France/Klm”
  • “To make enquiries on being US green card holder but traveling through Paris with a Nigerian passport. Do I need a transit visa.”

Employment Question:

  • “I applied for a job”

Other Question:

  • “Recent booking”
  • “Lost baggage”
  • “Book a trip with one stop for two days in [GEOGRAPHIC_DATA]”

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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